Shipping and Return Policy

1. Delivery Methods and Pickup Options

We offer three options to receive your products. Standard Shipping is handled by our logistics partner and delivered to the address of your choice, with shipping fees calculated automatically at checkout based on weight and destination. Pickup at Audencia Atlantic Campus is a permanent, free option available at our fixed address. Finally, Pop-Up Store Pickup is offered free of charge during our temporary events. For the latter, orders must imperatively be collected before the event closes; otherwise, the order will be returned to our headquarters, and any subsequent re-shipping will be at your expense.

2. Processing Times and Tracking

Orders handled by our logistics partner are prepared within 2 to 5 business days. A tracking number will be sent to you by email as soon as your package ships, allowing you to track its progress. For pickup orders (campus or pop-up), you will receive a specific confirmation email notifying you that your order is ready for collection.

3. Right of Withdrawal and Procedure

In accordance with Article L. 221-18 of the French Consumer Code (Code de la consommation), you have a period of 14 calendar days from the receipt or pickup of your order to change your mind. Mandatory procedure: Before returning any item, you must notify us of your decision by email at sapencia@audencia.com.

4. Return Locations and Eligibility

The return location is determined by your initial delivery method and your authorization to access the premises:

• Orders delivered to your home: Returns must be made exclusively by mail to our logistics warehouse (the address will be provided to you by email). No physical returns of delivered orders will be accepted on campus.

• Orders picked up on Campus or at a Pop-Up Store:

  • If you have access to the premises (students/staff): The return can be made physically at the Atlantic Campus after validation by email. Please note: No returns will be accepted or processed directly at temporary sales locations (Pop-Up Stores).

  • If you do not have access to Audencia's premises: You must follow the mail return procedure to our warehouse at your own expense.

5. Return Costs and Conditions

• Mail Returns: Shipping costs are the sole responsibility of the Customer. We recommend using a tracked shipping service; refunds are strictly conditional upon the actual receipt of the package at our warehouse.

• On-site Returns: Dropping off your return in person is free of charge, but this option is exclusively reserved for Audencia students and staff who hold an access badge to the premises. If you do not have an access badge (external visitors, off-campus customers), you must use the mail return procedure.

• Item Condition: Products must be returned complete, unworn, unwashed, with their original tags, and in their original packaging. Any item that is damaged or customized (made to your specific specifications) cannot be refunded.

6. Exchanges

We do not process standard exchanges. To obtain a different size, color, or model, you must return the original item for a refund and then place a new order on our online store. This ensures stock availability.

7. Refunds

A full refund (including the initial standard shipping fees) will be issued to the original method of payment within a maximum of 14 days after our team has received and inspected the condition of the products.

APPENDIX: Withdrawal Form

(To be sent by email only if you wish to withdraw from the contract)

To the attention of Sapencia: I hereby notify you of my withdrawal from the contract regarding the sale of the property below:

• Order Number:

• Ordered on [DATE] / Received on [DATE]:

• Consumer Name and Address:

• Date: